Total Quality Management
Sources
Aragon, R. (1993). Positive organizational culture. A Practical Approach. FBI Law Enforcement Bulletin, 62(12), pp. 10-13.
Bennis, W. and Nanus, B. (1985). Leaders: The Strategies for Taking Charge. New York: Harper & Row.
Biech, E. (1994). TQM for training. New York: McGraw-Hill.
Cartin, T. J. (1993). Principles and practices of TQM. Milwaukee, Wisconsin: Quality Press.
Coleman, D. (1997). A member of the younger generation dares to question Total Quality Management, a pillar of modern management. [Online]. Available: http://www.teleport.com/~editor/cr/feb-mar/page36.html [1998, January 6].
Eberts, R. and Eberts, C. (1995). The myths of Japanese quality. Upper Saddle River, New Jersey: Prentice-Hall.
Favreau, D. F. and Gillespie, J. E. (1978). Modern police administration. Englewood Cliffs, New Jersey: Prentice-Hall.
Fellers, G. (1992). The Deming vision: SPC/TQM for administrators. Milwaukee, Wisconsin: ASQC Quality Press. Galloway & Fitzgerald (1992)
Garvin, D. A. (1984). What does "product quality" really mean? Sloan Management Review, 26(1), pp. 24-43.
Gray, K., Stohr-Gilmore, M. K., and Lovrich, N. P. (1991). Adapting participatory management for a paramilitary organization: The implementation of teams in the Washington State patrol. American Journal of Police, 10(4), pp. 27-47.
Janes, R. W. (1993). TQM: Can it work in federal probation? Federal Probation, 57(4), pp. 28-33.
Johnson, R. S. (1993). TQM: Leadership for the quality transformation. Milwaukee, Wisconsin: ASQC Quality Press.
Latzko, W. J. and Saunders, D. M. (1995). Four days with Dr. Deming. A strategy for modern methods of management. Reading, MA: Addison-Wesley Publishing Company. Makhdoom; Milakovich (1990)
Navy Personnel Research and Development Center. (1992). Fundamentals of total quality leadership. San Diego, California: Department of the Navy.
Omachonu, V. K. and Ross, J. E. (1994). Principles of total quality. Delray Beach, Florida: St. Lucie Press.
Pym, J. (1993). What's wrong with TQM? Pym & Company Consulting.
Saylor, J. H. (1996). TQM simplified. A practical guide. (2nd ed.). New York: McGraw-Hill.
Warcup, D. (1992). Abandoning tradition: The concept of TQM in the police service. The Police Journal, 65(1), pp. 56-61.
- << Prev
- Next






