Reprimand

First Half of the Reprimand:

• Reprimand them immediately.
• Tell them what they did wrong—be specific. Tell them how you feel about what they did wrong and express your disappointment in no uncertain terms.
• Stop for a few seconds of uncomfortable silence to let them "feel" how you feel.

Second Half of the Reprimand:

• Shake hands or touch them in a way that lets them know you are honestly on their side.
• Remind them how much you value them.
• Reaffirm that you think well of them but not of their behavior in this situation.

Remember, when the reprimand is over, IT'S OVER.